Micro KNOWLEDGE

Empathy is the unique ability to understand an employee's or a customer's experience which both can play a major role in overall business success. It is better to think 'how they feel in their shoes' versus the common guidance of 'how you would feel in their shoes. 

This approach will give you a better insight into why a person is feeling the way they do or reacting the way they are.

Key Take Aways

1. Empathy allows you to understand a person's perspective better.
2. Understand how they feel in their shoes
3. Empathy will allow you the ability to lead your business more effectively.